REVIEWS

The beds need to be completely replaced. The atmosphere and staff really great!

Thank you very much. I am looking forward to coming back to your hotel next year.

Outstanding customer service. Stayed here many times but this was the best.

Très bon séjour et ensemble du personnel très accueillant

Staff wonderful. Location quiet walking distance to 8th, 9th, 2nd. Rooms well appointed, classically Parisian.

Excellent hotel, with extremely attentive and corteous personnel, outstanding food quality, and pleasant, private athmosphere.

J’y retournerai sans problème. J’ai eu petit bémol sur la chambre car les lumières d’ambiance étaient déconnectées.

Bed mattress were curved and not very comfortable.

Staff was very welcoming and we enjoyed our stay and will recommend it in the future.

Turn down service not done one night. Would Really Love Water at turndown. Otherwise lovely stay

Great Service and amazing hospitality . We had so much fun during stay at your hotel. We had memorable trip.

Bathrooms could use some updating-old grout joints

I've stayed at the Hotel Lancaster many times and have recommended the hotel to friend just as often....always a pleasure!

Very nice! location is very good. I want to stay again!

Very enjoyable stay, staff made us very welcome doorman was great with our dogs and barman was great

We loved the Lancaster and can't wait for a return visit. Possibly in January for Deco Off.

All right and perfect, breakfast excellent,reception and all service impecable

Un muy buen hotel. Me pareció maravilloso . El personal es muy amable y el servicio en la habitación estuvo muy bien.

Excellent service and very helpful regarding local information.

Great stay at The Lancaster, surely will be our choice for Paris

Beautiful hotel, really excellent service. Only gripe was in the hotel everything was extremely expensive 48 Euros for two single Gin and Tonics is probably the most I have paid anywhere in the world. When there are so many other options nearby I think the hotel bar would do better if they were a little more reasonable. It was no surprise there were rarely anyone using the bar, a shame when it is such a lovely space.

Bien situe,decor tres beau,seervice super;gentillesse super,

Lovely respite from large Paris hotels-charming staff-particularly Serge at front door

More variety of food for breakfast would have been enjoyable.

Positive evaluation of the hotel to recommend to the collegue and friends

This is a wonderful hotel! The rooms were so nice and the hotel location was great.

Friendly staffs and clean room. Breakfast isn’t too impressive.

Quite cozy place to stay. Perfect location. Excellent restaurant.

Very very nice one night stay we would def come back....

Très bon établissement, accueil et service parfait. Chambres luxueuses et très spacieuses.

Very friendly staff and helpful concierge. Breakfast is good. There were no bath towels on the second day

Lovely stay- the room was divine. I slept more comfortably than I do at home. Thank you so much.

Merci beaucoup for the upgrade in our room and for your help with restaurant booking. We loved the location and the staff were extremely nice and helpful. We will highly recommend to friends.

Our stay in Paris at Hotel Lancaster was absolutely fabulous.. Everything and everyone that works at hotel was nothing short of amazing... can’t wait to go back!!! Highly highly recommend!!

Jeremy at the front desk was a great help in resolving a problem I had with tickets to the Louvre.

I appreciate the kindness and attention to detail of every staff member I encountered at the Lancaster. The rooms are comfortable (I had the lowest- priced room since my AmEx upgrade wasn't available when I arrived). The soundproofing isn't great; I heard noise in the corridors, but it wasn't disturbing. The bed is comfy, and the bathroom is beautifully done. Great quality linens. The hotel is very expensive, but you're paying for service, and you get it. Along with kindness. It's like getting immediate friends in the city. And the restaurant is excellent. Very limited, select menu, but the food was impeccably prepared and a gastronomic delight.

Very nice hotel, place and staff. Room clean whit products of the right qualities in bathroom. Reception very amazing and totally professionals.

Mattress in room 105 is worn into an oddly shape ( very high in the middle). Our split appetizer in the restaurant was served with the gluten given to my wife, instead of me, and it appeared as a charge on the check, after it was taken back. Otherwise, we loved our stay at the Lancaster and will stay there again next time in Paris. Great staff, service and surroundings. Beautiful hotel.

We had a wonderful experience. The staff were very helpful and accommodating.

I found the staff to be extremely friendly & attentive. The property however I found to be dark & tired. Not a 5 Star property as presented. I paid in full for a 4 night stay & left after a day and a half fully knowing I would not get a refund.

We had a great stay! It was our favorite hotel so far in paris!

Overall our stay was enjoyable. Our room, although a good size and very clean was a bit dated. Your staff were very friendly and efficient, in particular Gianluca. We looked forward to seeing Gianluca every morning, his happy, cherry disposition (always maintaining a level of professionalism) ensured we started our day in a positive manner. We would definitely stay at your establishment again.

Great people - front desk amazing great room ...best in Paris

Perfect location, beautiful hotel with attentive and friendly staff. Would highly recommend and stay again.

Our one night stay was wonderful. The breakfast was great. Overall I highly recommend staying at The Lancaster when staying in Paris. We are looking forward 2 more nights this next weekend after our stay in the country.

The toilet seat was broken. Otherwise, everything was fine.

A beautiful jewel of a hotel in Paris with a fabulous staff and perfect location! Our new favorite!!

Merci pour la qualité de votre établissement. Nous avons été enchantés de notre séjour. A bientôt.

We had an incredible stay and celebrated our engagement. It was magical! The room, the service the location! Just a dream

For my stay was very lovely! we like hotel's goods. see you soon!

The Lancaster is an oasis amidst the chaos of the Champs Ellysses!

There were many lovely, thoughtful touches throughout our room and in the service we were given.

My room was beautiful and well-appointned, although the first room I was shown was far inferior. I found the service at the front desk friendly but generally very slow. I had dinner one night at the the bar/restaurant, and while the room is lovely, the variety of the menu was not very interesting and the prices too high for the quality. Overall, I had a very nice time, but I’m not sure that I would return. (One small note: There should be some kind of disposable antibacterial wipes in the gym).

It's my second time there and all the staff is always great

Belle situation et au calme proche des champs Elysées les commerces a proximité hotel au charme ancien

Excellent Service very helpfull staff........close to everything....we Love Paris

Excellent stay! Lovely hotel. Lovely staff. Many thanks.

Wonderful staff! Very helpful and warm. Comfortable room and beds.

I had a wonderful stay. Your service is excellent!

The team at The Lancaster is wonderful and very accommodating. We had a partners meeting with spouses, and our time was lovely.

My husband and I really enjoyed our honeymoon here. We were only disappointed by the fact that when we noted it was our honeymoon, the front desk said they’d do something special for us and nothing was done.

Excellent staff. Wonderful breakfast. Perfect place to celebrate 35th anniversary

Great place. Beautiful hotel. Wonderful staff. Can’t wait to visit again.

The front desk staff was friendly and helpful. Some of the clients at the hotel seemed unreasonably demanding. My husband and I were grateful for the assistance and attention of the staff who deserve recognition for their consummate professionalism and service. My only complaint is that Room 200 is not an ideal room due to the fact that the service elevator is located directly behind the room and runs frequently and loudly throughout the day and night.

Très bon et chaleureux accueil par tout le personnel Merci beaucoup

I would recommend this hotel to anyone staying in Paris. Concierge was excellent! Staff was very friendly. Rooms were big and very clean.

Honestly it’s the worst hotel they took more than 500 euros for garbage stay and garbage room very very small and very very old and very very bad room location I regret that I had this experience while there is much much more better hotels nearby

The service was excellent, while the bar had great options wished it had more options of food. Was also wanting to try the restaurant but closed on weekends, wished it would’ve been open but overall loved my stay and the excellence of service.

Every thing was wonderful. One small thing, I wish the Martini s were bigger.

Il manque juste une boulloire dans les chambres pour le thé sinon tout est parfait.

Very good staff, nice rooms, rather small breakfast area.

Très bon emplacement, mais hôtel au charme désuet...

Un merveilleux séjour dans un superbe hôtel. Nous avons du début à la fin été choyés : surclassement dans une superbe suite, délicate attention durant le dîner, livre photo sur l'hôtel réalisé par les Studios Harcourt offert… Tout était parfait, ne reste plus qu'à y retourner rapidement et que tout soit aussi parfait.

Wir wären gerne öfters in die Bar, fanden 2x wenig Beachtung vom Service. Im Badezimmer fehlten Wattestäbchen und Watte zum Abschminken. Am 2. Abend waren keine Waschenlappen vorhanden. Das zur Information und zum Bessermachen! Wir werden trotzdem wiederkommen, denn die Atmospäre des Hotels gefällt uns sehr. Rezeption und Concierge waren äusserst zuvorkommend, Max, der Tormann, war wie bei unserem letzten Besuch einfach Spitze!

The ceiling of the bath was not in good shape and there was no drawers on the 2nd room we hace got. The first room we asked to change because we did not.like at all to be a suite room and the.rate to pay

Thank you all. Everyone was wonderful. The only issue would be to upgrade the light switches. Very confusing and the curtains were difficult to open or close

Very friendly boutique hotel so near to the shopping , excellent restaurants and tourist spots that you can’t any better..

The bar area looked nice but it had food all over the carpet, there was no bartender , finding a waiter during the day was a long wait. I felt the standards of the Lancaster were not not of those of a 5 star hotel. Definitely overrated and overpriced.

We have stayed at the Lancaster several times. We requested a room on the courtyard. Instead, we were on the street in a smaller room than we recalled. The bathroom sink didn’t drain well. The bathroom needs updating.

The hotel was fantastic. Especially the staff. They went out of there way to ensure us a pleasant experience

Beautiful hotel But needs renovation 735 per night for a very old dark , run down room is far too expensive . The bath tub in room 209 was full of holes !!! Almost no light in the entry ! They were very nice to change me to room 600 which was much better . I would have expected to get a reembursemrn for the first night which was absolutely not the standard of a 5 star hotel . The restaurant was closed during the weekend !!! During fashion week ! So no food Only in the bar I like old classic hotels but the condition of this hotel was not acceptable ! The staff is very very nice !!! And very helpful

Great location and great staff, rooms are small, beautiful restaurant and bar.

Algunas personas de la recepción, especialmente las mujeres deben mejorar su amabilidad con los huéspedes. El desayuno no es muy variado y los precios de los adicionales son altos. Pedimos unos huevos extra y los llevaron cuando ya habíamos terminado de desayunar. En el bar teníamos un bono de Leading hotels para soft drinks y las cobraron en la cuenta final.

Great stay in a brilliant location. The staff are first rate

Perfectly friendly staff members and very central clean hotel, i would definetely recommand it to all my friends

Very friendly staff. We arrived on an early flight from the USA The front desk did a great job to get our room ready in a timely manner. The concierge is very knowledgeable and helpful with recommendations and reservations

Service parfait. Chambre 800 très décevante. Des chambres de bonnes converties en chambre, sans lumière naturelle, lugubre. Douche qui fuit partout.

Very nice stay. Could use facial tissues in the room. Service was excellent.

I love staying at The Lancaster & have always enjoyed real care & attention from the staff

Very nice stay, although the barricades in the street and the many police was not a very comfortable feeling. But the hospitality of the staff of the hotel was fantastic and superb!

Sven went above and beyond to help us with all of our last minute bookings! Thank you so much Sven!

Key of the room wasn't a cardkey, Bathroom & toilet couldn't lock. There were many cigarette butts on the balcony. Bathroom is small, washbasin is one only. But staffs were kind and friendly. The lunch was tasty.

American Express program was great! We like the \$100 credit.

I am a very satisfied repeat Customer I still think that some of the cupboards in the bedrooms are far from ideal

A good stay, service good, breakfast very overpriced so had to eat elsewhere , location ok, staff very helpful

We fully enjoyed staying and cuisines for three days.

Super expérience . Personnel très courtois. Je recommande fortement cet hôtel .

Love this place! A favourite hotel for over two decades now.

We had a very nice stay at the Lancaster. It seemed like the breakfast staff and the woman running the restaurant were not on the same page. It looked like she was doing a lot of training or coaching which seemed awkward at times but it did not effect our stay.

Nous reviendrons ! Tout simplement , Magnifique !!!

Fabulous hotel old school French experience and with wonderful history , 5 star service from all areas if staff, particularly surprised at being known by name, will be back with my husband.

Elegance discret,personnel charmant,cadre elegant,merci

Refaire les peintures dans la SDB de la chambre 500... pour un 5*… et beaucoup de bruit entre les chambres.

The rooms and the rest of the hotel feels like its from the mid-80’s and does not at all live up to the price it charges.

Tout simplement fabuleux . Avec une coure intérieure superbe . Le service est excellent

What a beautiful property! The hotel is lovely and all the staff were exceptional! My only complaint would be that fellow guests next to me and above me behaved as if there were no one else around, talking loudly in their rooms at 3:00, 4:00 and 5:00 am. But the hotel was wonderful in spite of this annoyance. I will definitely return.

The Lancaster is like an old friend in Paris--it's location is fantastic, and while everything in Paris is unfathomably expensive, it positions itself on the 'reasonable' side of luxury pricing. Over many trips to the City of Light, it has become our go-to venue.

We enjoyed our stay very much. Everything is perfect. The only two negative points. Breakfast is too expensive for what it is (buffet at 42 Euros does not make sense) and the elevator could be cleaner. But the rest, including the staff , is absolutely amazong. Dinner at Monsieur was excellent and service and the Marlene Bar very nice. Concierge and hosts are amazing. Thanks...

As always we loved our stay at this hotel - we particularly like the warm reception/concierge staff and their helpfulness - well done.

The staff was very pleasant and accommodating. Overall we would stay here again.

Everyone was very kind and helpful. Our room was clean and beautiful! It is also located in a place that makes getting out and around, very simple.

Very nice Parisian Hotel, could use some minor improvements but very enjoyable stay.

This is the 2nd survey in 24 hours I have filled out ???

Poor hanging space in wardrobes Slow to make up room

Our mattress was uncomfortable. Everything else was very nice. The staff was excellent!

Hotel has great food, amazing garden space, interesting history, good location, beautiful large and comfortable room and staff were wonderful. All round excellent stay.

Over greats experience... Max was there for us salute to Max and to the evening door staff!! Front desk very helpful love them Sincere Chris and Stephanie Oresti

The hotel is well situated and nicely appointed. The staff is professional, friendly and helpful. I would definitely stay there again and recommend it to friends.

Beautiful place and the service was great location is perfect

We had a lot of noise from room upstairs from ours all night long every night. Several nights we had no turn down service. One day w our room was not cleaned until we arrived back at 3PM and complained. We were told not to worry, they work till 5! People at breakfast and most at front desk were very nice., especially the young man.

We had a lovely stay at the hotel and particularly loved the service from all the staff, especially the concierge and porters. The breakfast buffet was good, but felt a little lacking for the fact that it costs 42 euros.

Excellent stay thank you.. great team.. highly recommend..would definitely stay again

Outstanding service and most warm and welcoming staff. The bed in 305 needs to be replaced. I kept sliding to the edge. Other than this, an extraordinary hotel.

All great experience. Only thing that could have been better was the 3 course lunch menu

Beautiful Hotel in great location. Staff was amazing and incredibly helpful. Only complaint was the 5:00pm check in on the day of arrival. Otherwise a perfect stay. I will recommend the hotel to eveyone.

Great hotel! Would definitely stay there again! ..............................................

Amazing!! Love your hotel. We will be back again for sure.

Très bel hôtel, chambre magnifique et personnel très agréable !

Our room was a disaster Our toilet door did not close No water in the room No glasses in the room Drawers in the closet were broken

Great location, room was comfortable, staffs arebverr helpful dan friendly, breakfast was great ablot of variety and good taste.

The location couldn't be better. The decor was beautiful. Our room was spacious and comfortable, But what makes this hotel shine is the customer service. By the time we checked out we almost felt like family. The entire staff was superb. but this review wouldn't be complete without mentioning Camella and GianLuca!

A beautiful hotel, convenient to significant sites, food was excellent.

La notation reflète bien la réalité du séjour.

Enjoyed our 5 night stay with you. Only criticism was that our bed was well worn. The staff are terrific. The charm of your city is well captured in your Hotel.

Wonderful stay Would like to have better lighting in the bedroom and bathroom Also never replaced used towels after turn down service. Entire staff was friendly and always helpful

COZY HOTEL A BIG DELAY ON ARRIVAL TO HAVE THE ROOM, BUT CAMILLA AT THE RECEPTION OFFERED US A WELCOME DRINK AND THE ROOM WAS AMAZING

Lovely people and would stay there again in paris

Wonderful staff and attentiveness. Rooms were great, showers a little small. Lighting controls were overly complicated. Overall a great stay with very high regards to the staff. We will certainly be back!

Wonderful atmosphere lovely people. Cannot wait to visit again !!!!!!!!!!!!

Very nice everything in hotel staff also very good. Price little hi but in general good

The best in Paris,, my kids loved this hotel,,, I will missed it

Gracias, personal demasiado amable excelente servicio

Staff are super nice and helpful and professional!!

A truly excellent property and the suite was absolutely stunning. Staff were attentive and highly professional

We had reserved through American Express Fine Hotels with a voucher for \$100 towards dining and drinking for two rooms for a total of \$200. We arrived Friday late on August 9th and departed August 12th early. The restaurant in your hotel was only open on Friday night and closed for the rest of the coming week which did not allow us to take advantage of the \$200 voucher. It was very disappointing that we did not get to use this voucher, we do all our reservations via American Express so that we can enjoy these benefits.

Our overall stay was delightful, especially the rose petals in our room in celebration of our anniversary! I only short coming was the “wilted” Rose outside of our door. It would have been a nice welcome if it were fresh.

Beautiful hotel and accommodating staff. Everyone was helpful and friendly. Made us feel at home.

We were so very happy with the Lancaster Hotel and especially the staff. The rooms were very comfortable, and the staff was always pleasant and helpful. We are looking forward to our next visit.

We arrived Paris at 7am. But hotel is able to let us early check-in so that we can have a rest. The Service and location is perfect!

Excellent séjour au Lancaster, personnel aux petits soins. Chambre décoré avec gout.

A very good stay, really rewarding and wellcoming

Il est TRES dommage que le barman n ait pas eu la délicatesse de préciser lorsque il a apporté une soucoupe de praline qui ne lui avait pas été demandée que celle ci était payante, de plus lorsqu on paye la moindre des choses est de pouvoir choisir Félicitations à l équipe de Jean Louis au petit déjeuner

It is the best hotel I ever been to. Will definitely come back.

Excellent! We loved our stay very much! Everyone was very helpful.

We had a wonderful two day stay with you and intend to stay here whenever in Patis.

Lovely hotel. Beds were comfortable & staff very attentive. Great location

Our stay was perfect. Professional staff, high quality location and facility. Loved afternoons in the open air lounge after a days worth of seeing Paris. We will highly recommend to anyone and especially those booking thru the Amex Fine hotels program. Our family was very happy. Thanks to all involved.

Rooms are very small,tight space to move around the room.

Excellente adresse à Paris. Clientèle américaine en majorité Anglo-Saxonne.

We enjoyed staying in the calm of your beautiful hotel, as if the crowds of the nearbyChamps Elysées did not exist... Thank you also for the upgrade!

Très belle situation. Accueil et service particulièrement de qualité. Hôtel hautement recommandable.

Agréable séjour, personnel réactif et à l’écoute. Suite superbe

I would highly recommend and think in staying in same hotel next time

Hi Hotel was recommended. And thought it was superb. Especially the room. Lower mark for breakfast as manager was not helpful, looked upset I wanted to sit in the courtyard and coffee was not hot. Will definitely be back.

We had a wonderful stay. The service was excellent!

El hotel es encantador, el desayuno es de muy buen nivel, las instalaciones son muy agradables, pero lo mejor es el personal, muy atentos todo el tiempo a colaborar con las necesidades del huésped! Gratamente sorprendido!!!

Everything was wonderful, the hotel was gorgeous and the staff extremely friendly. Only improvement would be in regards to breakfast and making sure Buffett is stocked with all items and plates as well as getting the kitchen food ordered out in a more timely manner.

We were there for a week and had a wonderful time. Eric & the staff did an exceptional job!

Two of my nights stay was with a child running above my head. This occurred early evening & early morning. I complained to no avail. Wasn’t a restful stay to say the least.

Probably should give them a 10 overall, just haven’t found THE perfect hotel but the Lancaster comes darn close. Incredible staff, all service done willingly with a smile. Many other ‘boutiques’ could learn from this special little place.

Service was outstanding. I would recommend to anyone.

We really enjoyed our stay at Hotel Lancaster. Very nice with friendly staff

I like the hotel it was very good and clean, the people who works there are smiling all the time and trying to make our staying comfortable , I would like to thanks everyone who works in the hotel because they were so friendly and doing there best to makes the guests happy.

I cancel the breakfast from my booking But they put it in the bill Very bad

It was fantastic. Thank you. I would recommend to anyone

Riots going on in the area and the hotel failed to advise their guests that this was going on . As a consequence we had to walk one hour since no train available at all after 9 pm

Basic room too small- but I guess it is what it is.

Loved every second of our stay. The only problem: My stay was too short!

Very nice stay. location is perfect for me. personnel extremely kind and helpful. very nice room, slightly small. breakfast is really good, although slightly slow. I will come back.

The restaurant was my only problem with the hotel. The workers were very discriminative, using the excuse “it’s booked” and once we insisted a bit more we got a table in the not so booked restaurant. The food wasn’t up to the price at all, it honestly was the worst that I ate for the price. I would 100% recommend the Hotel, not the restaurant.

Hôtel particulier intimiste. Très bonne qualité ! Apéro sans cendrier après plusieurs demandes..... le seul petit désagrément

Wonderful location and staff! Rooms a little dated, but charming!

Very helpful staff and thoroughly enjoyed my short style.

Hotel de grande classe au Coeur de Paris (Champs Elysées). Excellent service. Nous y revenons

Front desk/Concierge were AMAZING! They took care of every detail of our stay. Magnificent rooms! Charming hotel with the perfect location! Hated to leave.

You need to fix the showers - the amount of water that comes out of the tubs because the glass isn't large enough flooded the bathroom each morning. Seems to waste a lot of towels cleaning up each morning. Also some of the furniture in the halls, and in the room could do with some re-conditioning. The service was spectacular.

This hotel is a lovely place to stay... Right off the champs d'elsee, yet quiet with with a peaceful garden courtyard and very helpful staff

Best in class boutique hotel with dedicated staff and beautifully appointed.

Service was outstanding and we loved the staff. We were very disappointed in lack of attention to detail in our suite, 705, ie. Not enough towels; inadequate quantity and quality of soap! ; no telephone in the bedroom !!; sink stopper broken ; lamp light out; bathroom clock did not work, dead battery; fragrance bottle in bathroom empty; no selection in mini bar. We were very surprised and disappointed about the lack of attention to important details in such a lovely suite. Having said that, the quality of service in all departments was very impressive.

Our only disappointment was arriving for breakfast at 6.45 on Tuesday morning due to our tour commencing at 7.15 and being refused entry with the waiter walking away during our request for a light breakfast and coffee. which was visibility available at the time we were at the breakfast entry door

Super warm welcome, room was ready early-big surprise. For breakfast, we didn't find croisson on first day which is a bit pity...

We had a wonderful stay with you. The staff was exceptional and Max was delightful and very informative.

We had a wonderful time... staff tremendous and location absolutely perfect

For us, the Lancaster is the finest hotel in Paris. The level of service is unsurpassed both in its politeness and attention to every detail. The suites are magnificent while creating a cozy, welcoming ambiance. It is impossible to fault this hotel.

I was quite disappointed with the bar service as we were advised that it was open until midnight and on returning from a concert at 11:15 we went to the bar to be told that they had no ice and no water they did however send a bucket of ice to the room as we had said that we had a bottle of water there plus just before leaving the hotel today we had two beers when my husband went to the bar to pay they advised that they had forgotten to charge for one beer last night and added it to today’s bill not having time to question this as our taxi was waiting my husband paid it and I am pretty sure if it was your error then you should have added it to our bill when we checked out but I am not convinced that we didn’t pay for it as we paid €13 on sat night I would have expected a little more from a hotel in the lhw group as we have visited several in different locations throughout Europe.